• Please carry a valid ID proof or passport with you.
  
• Pregnant women and individuals with heart problems, serious knee or back pain, or those who have had major surgery in the past six months are not permitted to participate in these activities.
• Please check the child policy and the height and weight guidelines before booking, as each activity has specific requirements.
• Glasses or sunglasses must be secured with an elastic retainer to ensure safety during activities.
  
• Sharp objects are not permitted in pockets to prevent any potential injuries.
• Flip flops, high heels, sandals, and sliders are not allowed, and bare feet are prohibited to ensure adequate support, hygiene, and safety standards
  
• Attire must be culturally appropriate to respect local customs and traditions.
• Eating and drinking are not allowed on attractions to keep the area clean and safe.
• Guests with long hair must keep it tied back to avoid any hazards during activities.
• Smoking is strictly prohibited to ensure a safe and healthy environment for all participants.
• Participants assume all risks and are responsible for adhering to safety rules to protect themselves and others.
• Shortened experiences due to bad weather do not qualify for refunds, as stated in our policy.
• A penalty of AED 50 will be charged for each hour or part thereof for exceeding the designated activity time or failing to return safety equipment on time.
• Activities will close 30 minutes before the park's official closing time to allow for proper clean-up and safety checks.
• All equipment must be returned 15 minutes prior to closing to ensure a smooth transition for all guests.
• Please check the official attraction website on the day of your visit for the operational timings to avoid any inconvenience.
• Please click here to get detail information - Click Here

Cancellation Policy

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

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Child Policy

• Children below 8 years of age are considered an infant and infants are not allowed to this activity
• Children from 8 to 16 years will be considered Child 
• Children above 16 years will be charged Adult Rates
• Children Should be 20 Kg Minimum to experience the attractions 
• For zipline the Minimum weight should be 45 due to safety reason

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